One of the things it bothers me most is that most of the bugs I am working on are not functional ones. They are rather due to the fact that the integration teams that are using our software and are creating the products from them have a poor understanding of how packaging works, what are the protocols used between internal and external interfaces and generally refuse to think outside the bos as they stick in having a set of procedures to that they adhere strictly. They seem to like the army-like environment where the creativity and research are not welcomed.
As for ops teams - it is even worse.
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